Quick Silver Systems, Inc. - The Commercial Package Powerhouse

The Commercial Package Powerhouse

Executive Summary

A mid-market commercial insurer was struggling with complex workflows across multiple systems. Their approach to managing multiple lines of business created operational bottlenecks and inconsistent policy issuance. With underwriters unable to efficiently track missing information before policy issuance, they faced significant quality control challenges and customer service delays. They needed a unified platform that could handle the complexity of commercial package policies spanning multiple locations, buildings, and coverages while providing clear visibility into data completeness.

Company Profile:

Industry: Commercial Package Insurance

Size: Mid-market carrier

Market Presence: Regional

Written Premium: $120 million annually

States Served: 8 states

Lines of Business / Coverages:

Commercial Property Check Mark Commercial Property

General Liability Check Mark General Liability

Commercial Auto Check Mark Commercial Auto

Inland Marine Check Mark Inland Marine

Business Interruption Check Mark Business Interruption

Commercial Umbrella Check Mark Commercial Umbrella

Professional Liability Check Mark Professional Liability

Cyber Liability Check Mark Cyber Liability

Equipment Breakdown Check Mark Equipment Breakdown

Crime Coverage Check Mark Crime Coverage

Employment Practices Liability

Directors & Officers Liability

The Challenge

Managing 17 different lines of business across multiple locations, buildings, and coverages
Difficulty identifying missing or incomplete information before policy issuance
Inefficient workflows requiring manual verification across systems
Underwriter uncertainty about submission completeness
Accidental submissions with incomplete data
Extended policy issuance times due to back-and-forth communications
Inconsistent quality control across different underwriting teams

The Solution

A Mercury Platform Implementation that included:

Intuitive indicator system providing visual cues for data completeness
Green indicators for "all clear" and yellow for "missing information" at each level
Web-based interface allowing instant identification of incomplete data points
Prevention of policy issuance until all indicators turn "green"
Structured data collection for all lines of business, locations, buildings, and coverages
Customizable business rules for required fields based on policy type
Automated underwriting guidelines and validation
Integrated document management system for all policy-related files
Streamlined approval workflows for underwriting exceptions
Real-time collaboration tools between underwriters and agents
Automated form selection based on coverage options
Consistent policy assembly and document generation
Premium calculation across all lines with complex schedule rating

Conclusion

The transformation of this commercial package insurer demonstrates how intelligent visual indicators and structured data collection can dramatically improve underwriting efficiency and quality control. By implementing the Mercury Platform's intuitive system for tracking data completeness, the carrier eliminated accidental submissions with incomplete information and significantly reduced policy issuance times. This digital transformation has not only streamlined their complex commercial package workflows but also enhanced accuracy and customer satisfaction. The success of this implementation shows that even the most complex multi-line commercial insurance operations can achieve significant operational improvements with the right technology solution.

About Mercury Platform

The Mercury Policy and Claims Platform provides a comprehensive, end-to-end solution designed specifically for the insurance industry. With flexible architecture and modular design, Mercury adapts seamlessly to the complexities of commercial package insurance with multiple lines of business. The platform offers a zero-cost SaaS license with unlimited users, states, and premium volumes, making enterprise-level technology accessible to insurers of all sizes. Mercury's intuitive interface combines powerful visual indicators, automated validation rules, and customizable workflows to streamline every aspect of commercial insurance operations from submission to policy issuance. Built by a team with deep insurance industry expertise, Mercury understands the nuances of complex commercial lines and delivers solutions that address real-world challenges while enabling insurance carriers to maintain quality control and compliance in an increasingly regulated marketplace.