Commercial Trucking Claims TPA Case Study - Quick Silver Systems, Inc.

The Commercial Trucking Claims TPA

Executive Summary

A third-party administrator specializing in commercial trucking claims needed to replace legacy claims software that could no longer keep up with the volume and complexity of the carriers they serve. After selecting the Mercury Claims Administration System, the TPA went live with a complete historical data conversion in less than two months from kickoff. Since the initial go-live, the TPA has onboarded additional carriers several times, with each new data conversion completed in two to three weeks — not months. Mercury's repeatable conversion process and configurable claim workflows now give the TPA the ability to add new carriers on demand without disrupting day-to-day claim operations.

Company Profile:

Industry: Commercial Trucking Claims TPA

Size: Multi-Carrier TPA

Market Presence: National

Initial Go-Live: Under 2 months, with full data conversion

Additional Carrier Conversions: 2 - 3 weeks each

Commercial Trucking Claims TPA Case Study

Claims Handled:

Commercial Auto Liability Check Mark Commercial Auto Liability Claims

Physical Damage Check Mark Physical Damage Claims

Motor Truck Cargo Check Mark Motor Truck Cargo Claims

General Liability Check Mark General Liability Claims

Bodily Injury & Property Damage

Non-Trucking Liability Check Mark Non-Trucking Liability Claims

Cargo Theft & Loss Check Mark Cargo Theft & Loss

The Challenge

The TPA needed a modern claims administration platform that could replace an aging legacy system and, critically, absorb years of historical claim data from multiple carriers without a protracted implementation. Key pain points included:

Legacy claims software that could not scale to the TPA's growing carrier roster
Risk of a multi-year implementation typical of traditional core-system replacements
Years of historical claim, payment, reserve, and document data that had to convert cleanly
A need to add new carriers on demand, each with their own data model and business rules
Pressure to keep adjusters productive with no extended downtime during cutover
Requirement for carrier-specific workflows, reserving rules, and reporting
Strict SLA and compliance reporting obligations that could not lapse during conversion

The Solution

A Mercury Claims Administration System implementation that included:

Initial go-live in less than two months from project kickoff, with full historical data converted
Repeatable data-conversion toolkit that has since onboarded additional carriers in 2 to 3 weeks each
Carrier-specific claim workflows, reserving rules, and approval hierarchies configured per book of business
Full conversion of claims, payments, reserves, notes, diaries, and document attachments
Configurable coverage models to support commercial auto liability, physical damage, cargo, and umbrella lines
Built-in check printing, EFT, and loss-run reporting
Automated diary and task management for adjusters, with role-based dashboards
Secure carrier and insured portals for claim status, document upload, and e-signatures
Comprehensive audit trail for every claim transaction
SLA tracking and regulatory / bordereaux reporting per carrier
Zero-cost SaaS license with unlimited users across every carrier the TPA supports

Conclusion

This Commercial Trucking Claims TPA's experience shows what a modern claims administration platform can deliver when implementation speed is treated as a first-class requirement. Going live in under two months with full historical data conversion — rather than the 12 to 24 months typical of legacy core-system replacements — allowed the TPA to keep adjusters productive, meet carrier SLAs, and avoid the cost and risk of a long parallel-run. Equally important, the repeatable conversion process Mercury established during the initial go-live has since been reused to onboard additional carriers in just 2 to 3 weeks per conversion. Data-conversion velocity has become a competitive advantage: the TPA can now say yes to new carrier relationships with confidence, knowing the technology will not be the bottleneck.

About Mercury Platform

The Mercury Policy and Claims Administration System provides a comprehensive, end-to-end solution designed specifically for the P&C insurance industry. Mercury's Claims Administration System gives TPAs and carriers a configurable, multi-carrier claims platform with robust data-conversion tooling, carrier-specific workflows, reserving, payment processing, and reporting. The platform offers a zero-cost SaaS license with unlimited users, states, and premium volumes, making enterprise-level technology accessible to TPAs of all sizes. Built by a team with deep insurance industry expertise, Mercury is engineered for fast go-lives and repeatable conversions so TPAs can onboard new carriers in weeks rather than months.