Mercury Self-Service FROI for Workers' Compensation

When a workplace injury is reported, the first notice can set the direction for the next steps. A clear starting point helps carriers organize the information they need to begin a workers' compensation claim.

Mercury supports self-service First Report of Injury (FROI) submission, giving participants a way to provide an initial report without making the carrier's team the only entry point.

• Offer a direct path for submitting a first report.
• Give claims teams an initial record to review and route.
• Keep follow-up decisions with the responsible insurance professionals.

For carriers, MGAs, and TPAs, self-service FROI is one way to make the beginning of a workers' compensation workflow more accessible while keeping the claims process under the organization's control.