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TPA / Customer Service

Answer in the context of the right client.

Bring three common requests; map information access, communications, escalation paths, and routing. Compare two client requirements sets, including approvals, interfaces, reports, and service boundaries.

Schedule a Demo

1. Promise

Answer in the context of the right client.

Bring three common requests; map information access, communications, escalation paths, and routing.

Compare two client requirements sets, including approvals, interfaces, reports, and service boundaries.

Seek clarity about fit, gaps, and responsibilities, not just an appealing demonstration.

2. Properties

Capabilities connected to your work

Review document imaging, integrated chat, and relevant customer documents, payments, certificates, and reminders.

Included visual screen and report builders let you visually design screens and reports around your information needs.

A platform capability is not a promise that every workflow or integration is already configured for your organization.

3. Position

A fixed hosting model. A clear rate for billable work.

Everything is included for one fixed hosting cost. No charges by user, policy, claim, or premium. Visual screen and report builders are included. Bug fixes are free. Billable services are $150 per hour, billed to the minute, not rounded up to the hour.

$150/hour, billed to the minute

12 minutes = $30 at $2.50 per minute, not a one-hour charge.

Confirm hosting and service scope in the written proposal. No free implementation, migration, integrations, unlimited customization, or transition timeline is promised here.

4. Package

Bring your workflow to the next conversation

Bring three common requests; map information access, communications, escalation paths, and routing. Compare two client requirements sets, including approvals, interfaces, reports, and service boundaries.

  1. Choose a representative workflow.
  2. Review relevant Mercury capabilities.
  3. Identify gaps, dependencies, and further scoping needs.
  4. Request written commercial and implementation terms.
Schedule your workflow demo

This is a proposed demo agenda, not a commitment to deliver implementation or an assessment at no charge.

5. Proof

Real customer experience, with honest context

With the Mercury Policy & Claims Processing System we not only support all the latest devices; but we are confident that this system that will grow with our organization for many years to come!

Jeff K. / President

Source: QSS published customer testimonials

A published customer experience, not a guarantee of your results. This is general platform testimony, not verified performance evidence for your role.

Ask to see your workflow demonstrated. Distinguish customer opinion, demonstrated behavior, proposed services, and written commitments.

Make the next conversation specific.

Compare two client requirements sets, including approvals, interfaces, reports, and service boundaries.

Schedule a Demo