SMS Messaging Keeps Policyholders Informed | Mercury

Policy and claims teams can't always wait for an email thread—especially during CAT events or high-volume claims days.

Why SMS messaging matters

• Reach policyholders quickly with short, time-sensitive updates.
• Reduce inbound calls by answering common “what’s next?” questions proactively.
• Keep operations consistent across carriers, MGAs, and TPAs.

How Mercury supports SMS communications

With Mercury’s SMS messaging and communications, teams can deliver automated or workflow-triggered messages tied to policy and claim milestones—without losing the audit trail.

That means fewer status checks, faster response cycles, and a smoother experience for insureds and agents while your teams stay focused on work that requires human judgment.