Mercury Digital Payments for Carrier Billing Teams

Payment activity is part of the operating picture for carriers, MGAs, and TPAs. Mercury digital payments give insurance teams a way to handle payment activity through a digital process within their policy and claims operations.

For a carrier team, the useful conversation starts with the work people already do: where a payment step belongs, which staff need to review it, and how it fits the surrounding account workflow. A clear process helps teams understand what happens next without treating payments as a disconnected task.

• Map the payment step to the policy or account work around it.
• Clarify the staff roles responsible for review and follow-up.
• Consider how the process fits established carrier or program procedures.

Mercury supports digital payments as part of its insurance administration capabilities. Explore Mercury or request a demo to discuss your team’s payment workflows.