Automated Claims Triage

Automation is no longer a future investment — it's the price of admission in P&C claims operations.

Carriers that deployed intelligent triage tools in 2024 and 2025 are now processing routine claims in hours, not days. The downstream effects on loss adjustment expense ratios are hard to ignore.

The holdouts are discovering that manual routing isn't just slow — it introduces inconsistency that compounds across thousands of claims per quarter.

The technology itself is mature. What separates leaders from laggards now is change management: getting adjusters to trust the system and act on its recommendations.

If your claims operation still routes by phone call and inbox, it's worth asking not whether to automate but how fast you can get there.